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Connecting your Tienda Nube store to Waspy gives your support team instant access to customer order information right inside every WhatsApp conversation. This guide walks you through the integration setup process.

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What you’ll need

  • An active Tienda Nube store
  • Admin access to your Tienda Nube account
  • Admin access to your Waspy workspace

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Steps

1

Open Integrations settings

Sign in to Waspy, click Settings in the sidebar, then select Integrations.
2

Click Connect next to Tienda Nube

Find the Tienda Nube integration card and click Connect. Waspy will redirect you to the Tienda Nube authorization page.
3

Sign in to Tienda Nube

If prompted, sign in to your Tienda Nube account using your store credentials.
4

Authorize Waspy

Tienda Nube will ask you to grant Waspy access to your store data. Review the requested permissions and click Authorize. The permissions Waspy requests are:
  • Read customer data (name, email, phone number)
  • Read order data (order history, order details, status)
  • Read product data (for order line items)
Waspy only reads your store data to display it in conversations. It does not modify orders, products, or customer records.
5

Return to Waspy

After authorizing, you’ll be redirected back to Waspy. Your Tienda Nube store now shows as Connected in the Integrations settings.

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Verifying the integration

To confirm the integration is working:
  1. Open a conversation from a customer whose phone number matches a Tienda Nube account
  2. Look for the Customer info panel on the right side of the conversation
  3. You should see their order history and current cart listed there
If no customer data appears, the customer’s WhatsApp phone number may not match the phone number on their Tienda Nube account.

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Disconnecting the integration

To remove the Tienda Nube integration:
  1. Go to Settings > Integrations
  2. Click the menu next to the Tienda Nube connection
  3. Select Disconnect
Disconnecting removes access to store data immediately. Customer conversations remain intact.

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Next steps

Tienda Nube Integration

Learn what order data appears in conversations and how to use it.

Managing Conversations

See how to use order context when replying to customers.